Keyword: provider-patient interaction
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BREATHE OUT A Randomized Controlled Trial of a Structured Intervention to Improve Clinician Satisfaction With “Difficult” Visits.Warning: A non-numeric value encountered in /home/customer/www/reflectivepractice.net/public_html/wp-includes/media.php on line 619
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Taking the HEAT This podcast outlines the tools and skills necessary to take the "heat" from patients, especially when dealing with difficult and/or emotionally charged patients. Some important skills that are explored are communication strategies, de-escalation techniques, setting boundaries and managing expectations. http://www.pediacastcme.org/taking-heat-pediacast-cme-016/