We often sort people, including ourselves, into categories. These categories can be defined along myriad lines to include one’s external appearance, cultural/religious affiliation, level of education, and age as well as self-described traits or interests (techno geeks, foodies, OB-GYNs, musicians, etc.). Such categorization is not new and is closely tied to the anthropological concept of tribalism. Tribalism refers to the organization of people into groups based on the possession of a shared identity that is distinct from the identity of members who are not part of that “tribe”.
At the core of this distinction is the concept of Us and Them, a concept that deals with group awareness and interactions. As Berreby points out in his book, Us and Them: The Science of Identity, humans have a strong tendency to categorize strangers and to use that categorization to decide how to interact with that stranger. Historically, such categorization may have offered safety – allowing us to rapidly identify “outside” threats while offering a sense of comfort from feeling included and being part of a group that protects one another. The cost of this safety, however, was our isolated existence, limiting our progress and growth, and impeding our ability to engage with others. While one may presume that categorization and tribalism are only an ancient phenomena, this is not the case. Examples of such categories and tribes in our everyday lives include: doctors and nurses; patients and providers; staff, residents and medical students; working moms and stay-at-home moms, well-educated and poorly-educated; atheists and believers; blacks and whites… and the list goes on
In the healthcare world, such categorization and tribalism has significant implications for patient care. Thinking about others as us or them fundamentally requires us to make assumptions that may or may not be true. Such assumptions can impede our ability to effectively communicate with others, deprive us of meaningful relationships, contribute to workplace stress, and ultimately, negatively affect patient care. Fortunately, examining our own propensity for thinking in an Us-Them construct offers us the opportunity to identify our own assumptions and realize the benefits that often come from redefining “others” as “fellow human beings”.
Prior to the small group session:
- watch the talk by Dr. Victoria Brazil and read the accompanying article on EmergencyPedia
- read one or more of the additional resources
Come to the small group session with notes that answer the following questions:
- In what areas of your personal life do you consciously or unconsciously experience the Us-Them phenomenon? Come prepared to discuss specific examples and address the following items:
- What are the positive and negative implications of thinking in terms of Us-Them?
- What are some potential biases that this Us-Them scenario creates in the way that you think about yourself and the way that you think about others?
- In what ways do you experience tribalism and/or the Us Them phenomenon in your everyday work experiences in the healthcare setting? As you think about this, identify a specific situation that you have been involved in and be prepared to describe the situation to the group and discuss the following:
- Who was “us” and who was “them” ?
- What were your assumptions about how “they” think that is different from the way “we” think?
- How did this affect your relationship with “them?”
- How did this affect your job/workplace stress and satisfaction?
- How did this situation affect patient care?