Keyword: difficult patient
BREATHE OUT A Randomized Controlled Trial of a Structured Intervention to Improve Clinician Satisfaction With “Difficult” Visits.
Taking the HEAT This podcast outlines the tools and skills necessary to take the "heat" from patients, especially when dealing with difficult and/or emotionally charged patients. Some important skills that are explored are communication strategies, de-escalation techniques, setting boundaries and managing expectations. http://www.pediacastcme.org/taking-heat-pediacast-cme-016/
When a patient evokes an emotional reaction from a physician by Brian Goldman, MD Some patients are “difficult” not because of their pathology, but because they evoke reactions in their providers.