Taking the HEAT This podcast outlines the tools and skills necessary to take the "heat" from patients, especially when dealing with difficult and/or emotionally charged patients. Some important skills that are explored are communication strategies, de-escalation techniques, setting boundaries and managing expectations. http://www.pediacastcme.org/taking-heat-pediacast-cme-016/
Contributor: Araina Ford January 19, 2017 Topics: / / Keywords: / / / / / / / /